Bannockburn, Victoria, au Office and Administrative Support Occupations
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Under direction, this position is responsible for the collection of delinquent balances of customers within a predetermined business segment aligned to a geographic location.
The Collections Representative will be responsible for analyzing accounts to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments change frequently. Work closely with team members to create ways to bring in revenue and find success as a group.
Key Job Activities:
Analyzing accounts to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of cash
Work closely with team members to create ways to bring in cash and find success as a group
Initiates correspondence (verbal or written) to customers and field sales to enhance corporate cash flow. Ensures that the departmental Days Sales outstanding (DSO) goal is achieved. Presents a positive and service-oriented attitude to internal and external customers to maintain and improve customer relationships.
Recommends efficiencies regarding departmental procedures and customer payment patterns ensuring they are appropriate to departmental goals and objective attainment.
Analyzes Portfolios, identify customers that require placement with third party collections, bankruptcy processes, submits credits and rebills, manual billing, and write-off preparation. Customers are only placed with external agency once internal efforts have been exhausted.
Evaluates account status to initiate credit suspension and pursues action with customer and sales force to ensure payment. Will appraise situation once resolved to potentially reinstate credit terms.
Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring deductions.
Secures proof of delivery in order to substantiate services were rendered.
Provides training and mentoring capabilities to new hires. Will serve as a role model to internal and external customers to display professionalism and a Stericycle “can do” attitude.
Performs other related duties as required or requested.
Required Education: in High School or Equivalent
Experience (North America & LATAM):
Proficiency with database software (knowledge in SAP is a plus) and MS Office (Excel intermediate)
Strong communication and negotiation skills within internal and external customers
Organized, proactive and eager to grow
Proven ability to overcome obstacles and get results
2-5 years of B2B collection experience
Certifications and/or Licenses:
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.