Sydney, New South Wales, au Office and Administrative Support Occupations
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Milliken-Ontera is a design leader in commercial flooring, with a 30-year history throughout Australia and New Zealand. Our expertise covers design, manufacturing and supply. As a member of the Milliken family of companies, Milliken-Ontera can harness global resources to implement world’s best flooring solutions. From environmental sustainability to manufacturing excellence, Milliken-Ontera’s commitment to making ‘a positive impact on the world’ drives our innovation and production process. Milliken-Ontera is proud to be part of one of the world’s most sustainable and ethical companies.
Together we strive to positively impact the world around us for generations to come.
The Customer Service Representative is the primary point of communication to the Customer, for all aspects of service and Customer Care. Working as part of a flexible and dynamic team whose aim is to provide a world class customer service to all internal and external customers they will lead by example to ensure a high level of pride, service, reliability and efficiency is maintained.
Delivering world class customer service by exceeding expectations to all internal and external customers
Developing and maintaining active working relationships with customers (internal and external), especially key accounts
Completely focused on and driven by the customer
Entering and managing all types of sales orders through to completion, including (but not limited to) order entry, quotations, follow up on purchase orders, confirmation of shipment dates, assisting in tracking and expediting orders through production and shipping, delivery enquiries and tracking of shipments and processing of payments.
Working closely with other teams to exceed customer expectations and continuously improve processing and delivery times of customer orders
Ability to work autonomously and make informed decisions within the scope of the role and be willing and able to provide cover for team when required
Monitoring individual performance against given targets and provide feedback to Customer Service Manager
Identifying improvements and taking a pro-active approach
Contribute to continually building a culture of health and safety
The Successful Applicant Will Demonstrate
Strong problem solving and project management skills
Excellent verbal and written communication and interpersonal skills
Commitment to a high level of accuracy and detail
Good self-motivation and a strong work ethic
Foster a positive work environment that promotes open communication and teamwork
Ability to plan and work efficiently and effectively
Experience with domestic and international freight advantageous
Intermediate Excel skills
SAP, Sales & Distribution Experience
What We Offer
Convenient location with onsite parking
Working within a highly respected and supportive team
Career development within a global organisation
What We Value
By combining science with design and insights, Milliken tackles the issues and concerns of today. Every day, our community of innovators is invigorated by the challenge of finding creative ways to enhance people's lives and make the world around us easier, safer, more sustainable and more beautiful.