Customer Service Representative

Sydney, New South Wales, au
Company: Milliken & Company
Category: Office and Administrative Support Occupations
Published on 2021-06-12 19:10:12

Milliken-Ontera is a design leader in commercial flooring, with a 30-year history throughout Australia and New Zealand. Our expertise covers design, manufacturing and supply. As a member of the Milliken family of companies, Milliken-Ontera can harness global resources to implement world’s best flooring solutions. From environmental sustainability to manufacturing excellence, Milliken-Ontera’s commitment to making ‘a positive impact on the world’ drives our innovation and production process. Milliken-Ontera is proud to be part of one of the world’s most sustainable and ethical companies.

Together we strive to positively impact the world around us for generations to come.

The Role

The Customer Service Representative is the primary point of communication to the Customer, for all aspects of service and Customer Care. Working as part of a flexible and dynamic team whose aim is to provide a world class customer service to all internal and external customers they will lead by example to ensure a high level of pride, service, reliability and efficiency is maintained.

Responsibilities

  • Delivering world class customer service by exceeding expectations to all internal and external customers
  • Developing and maintaining active working relationships with customers (internal and external), especially key accounts
  • Completely focused on and driven by the customer
  • Entering and managing all types of sales orders through to completion, including (but not limited to) order entry, quotations, follow up on purchase orders, confirmation of shipment dates, assisting in tracking and expediting orders through production and shipping, delivery enquiries and tracking of shipments and processing of payments.
  • Working closely with other teams to exceed customer expectations and continuously improve processing and delivery times of customer orders
  • Ability to work autonomously and make informed decisions within the scope of the role and be willing and able to provide cover for team when required
  • Monitoring individual performance against given targets and provide feedback to Customer Service Manager
  • Identifying improvements and taking a pro-active approach
  • Contribute to continually building a culture of health and safety
  • The Successful Applicant Will Demonstrate

  • Strong problem solving and project management skills
  • Excellent verbal and written communication and interpersonal skills
  • Commitment to a high level of accuracy and detail
  • Good self-motivation and a strong work ethic
  • Foster a positive work environment that promotes open communication and teamwork
  • Ability to plan and work efficiently and effectively
  • Experience with domestic and international freight advantageous
  • Intermediate Excel skills
  • SAP, Sales & Distribution Experience
  • What We Offer

  • Convenient location with onsite parking
  • Working within a highly respected and supportive team
  • Career development within a global organisation
  • What We Value

  • Integrity
  • Excellence
  • Innovation
  • Sustainability
  • People
  • By combining science with design and insights, Milliken tackles the issues and concerns of today. Every day, our community of innovators is invigorated by the challenge of finding creative ways to enhance people's lives and make the world around us easier, safer, more sustainable and more beautiful.

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