Customer Success Manager

Sydney, New South Wales, au
Company: Intercom
Category: Management Occupations
Published on 2021-06-12 06:09:09
h3Whats the opportunityh3b bbpp liJoin one of the fastest growing teams inside one of the worlds fastest growing SaaS companiesliliAs a Customer Success Manager youll take coownership over a book of accounts acting as an expert point of contact for all things product helping them implement Intercoms suite of tools in a way that solves their business biggest problemsli liYoull work this book of accounts across different customer segments in a hightouch and onetomany manner using technology alongside face to face meetings to deliver the best possible experience to our most important customersli liIf you love to see tangible results of your efforts manifest in product activation and revenue if you want to help make business personal for all of our biggest customers and you want to work with an ever growing and changing team youll find a home as a Customer Success Manager at Intercomli ppbWhat will I be doing bbbpp liYoull manage a book of accounts with the objective of driving deep product activationliliYoull leverage hightouch and onetomany tactics to drive positive outcomesliliYoull develop test and iterate on scaled playbooks and engagement strategiesliliYoull be in charge of running implementation projects with your customersliliYoull partner closely with Sales to drive the best customer experience possibleliliYoull be deeply involved in shaping what Customer Success looks like at IntercomliliYoull work closely with RD acting as an internal spokesperson for our customersliliOn occasion youll travel for face to face meetings with your customersli ppbWhat skills do I need bbbpp li5 years experience working in a customer facing organisationliliA proven track record of adding real value at a dynamic and fast growth companyliliAbility to understand and communicate complex problems clearly and concisely to different audiences Executives Marketers Engineers Sales People ICsliliSelfmotivating and entrepreneurial team playerliliA keen interest in designing developing and sending content to customersliliExperience building lasting relationships with customers and colleaguesli ppbBenefits bpppWe are a well treated bunch with awesome benefits If theres something important to you thats not on this list talk to us p liCompetitive salary and equity in a fastgrowing startupliliCatered lunch every weekday plus a fully stocked kitchenliliRegular compensation reviews we reward great workliliFlexible holidays so you can take time off when you need itli liHealthcare stipend towards private health insurance for you and your partnerspouseli liMacBooks are our standard but were happy to get you whatever equipment helps you get your job doneli pWe are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation Were committed to an inclusive and diverse Intercom We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or racep

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