Employment Services Administration Manager

Adelaide, South Australia, au
Company: Workskil Australia
Category: Community and Social Service Occupations
Published on 2021-06-12 06:09:13

About the Role

Based in our National Administration Centre in the Adelaide CBD, the Employment Services Administration (ESA) Manager will be responsible for leading a team of approximately 35 ES Administrators and 2 Team Leaders. This role will be to support all Workskil Australia’s sites and programs nationally by offering exceptional customer service and administrative functions to all of our internal and external customers. This role involves strong leadership to build the capacity of the team whilst supporting the Team Leaders with people management matters as they arise. This role requires someone who enjoys coaching, training, motivating and supporting a team, whilst taking a hands-on approach to support the overflow of workload and day to day functions.

This role is being offered on a full-time ongoing basis and hours can be negotiated at the interview stage, noting all Workskil Australia roles will work across a 9 day fortnight allowing a Wellbeing day once a fortnight.

What we're looking for

  • Experience in Employment Service Industry;
  • Ability to manage staff to ensure a high performing cohesive Contact Centre;
  • Outstanding people management skills;
  • Demonstrated ability to set and monitor team and individual staff performance to ensure Key Performance Indicators (KPIs) are met, including conducting monthly meetings and performance reviews;
  • Drive customer experience and satisfaction;
  • Exploring new ways of coaching to increase performance whilst ensuring team members are adequately trained and supported;
  • Strong skills in data entry, the Microsoft Office suite and ability to type approximately 30 words per minute;
  • Demonstrated ability to work effectively with a culturally diverse range of clients, employers and staff; and
  • Qualifications in administration, management or project management.
  • About Us

    Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

    We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

    We work hard every day to:

  • Work with our Customers to secure great long-term job opportunities.
  • Meet the labour needs of business and industry through quality recruitment services at no cost.
  • Assist businesses with diversifying their workforce.
  • Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
  • Deliver work experience projects to the community.
  • Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

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    A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

    About your Application

    For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Please also note that a psychometric assessment is part of the application process, so please allow yourself approximately 15 minutes to complete your application. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to https://www.workskil.com.au/about-us/work-with-us/

    We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

    Workskil Australia is an inclusive, equal opportunity employer and we welcome applicants who identify as Indigenous, are from culturally and linguistically diverse backgrounds or have disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

    No Recruitment Agencies Please

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