Sydney, New South Wales, au Management Occupations
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Elevate is recruiting an IT Administrator . As the IT Administrator, you will be part of the Information Technology Team which supports company staff with any windows or software issues.
Responsibilities & Qualifications
Specifically, you will:
Enforce timely handling (acknowledgement and initial response) and resolution of incident tickets opened for Elevate Manila end-users where onsite support is needed (e.g. PC hardware issues, workstation re-image), so that Incident Response Time and Resolution Time SLAs are met
Enforce timely and complete fulfillment of IT requests related to New Employee IT Provisioning where onsite support is required, such as but not limited to new workstation setup, installation of required applications, etc. so that Request Resolution Time SLA is met
Enforce timely and complete fulfillment of Access Termination requests for resigned/inactive employees where onsite support is required, so that Request Resolution Time SLA is met. These requests include but are not limited to: a) Retrieval of all IT equipment assigned to the resigned employee (e.g. laptop, headset, mobile phone, etc.) b) Back-up and retrieval of local files, as requested by the immediate manager c) Re-imaging of PC assigned to resigned employee d) Re-stocking of retrieved IT equipment e.) Update of IT Asset inventory
Full ownership of effective management of local IT equipment including but not limited to desktop PCs, laptops assigned to employees who require mobile computing devices, and all other IT equipment deployed in operations: a) Maintain an active and updated inventory of all local IT equipment/asset b) Regular audit of deployed IT equipment c) Timely reporting of missing devices and any case of abuse/misuse of IT asset esp. those that result to physical damage d) Movement of IT equipment (e.g. change in workstation assignment)
Full ownership of effective management and monitoring of local IT infrastructure, such as but not limited to Network, Server, etc. to make sure that these are working optimally to allow operations to run smoothly
Workplace Support - experience in the use, support and troubleshooting the following tools/applications such as but not limited to: Windows OS; PC Hardware and Computer Peripheral troubleshooting; Active Directory; Office 365; Network Printer and other Computer peripherals; Share Drives and Folders; BitLocker Encryption
Skills for Success:
Excellent IT, Communication, and management skills
Ability to fill multiple roles simultaneously
Knowledge in computer and software systems
Proven track record of maintaining IT structural integrity
Strong verbal and written communication skills.
Bachelor’s Degree or equivalent experience
Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. Elevate's achievements and distinctions include:
Winner of the American Lawyer Industry Awards Best Alternative Legal Services Provider of the Year 2019.
Winner of British Legal Awards Alternative Service Provider of the Year 2019.
Winner of the IACCM Innovation and Excellence Awards 2019 - Outstanding Service Provider (Americas and Global).
Ranked as a Top Global Services Provider by Chambers & Partners five years in a row.