Level 2/3 Support Technician

Brisbane City, Queensland, au
Company: Clicks IT Recruitment
Category: Computer and Mathematical Occupations
Published on 2021-06-12 06:09:09

The Client:

Clicks IT Recruitment is proud to be working with an Australian owned service provider.

Due to an internal promotion, they are looking for a Level 2/3 Support Officer to join their company.

You will play a vital role in delivering Level 2-3 IT services to customers, and work towards ensuring exceptional delivery standards are maintained.

The Role:

  • Provide technical support (2nd / 3rd level) to end user clients
  • Provisioning of new systems and customer builds.
  • Support, maintenance and administration of existing systems (BAU and emergency support).
  • Contribute to the organisation's technical projects.
  • Customer service, reporting, knowledge base contribution, technical documentation, service improvement and procedural work.
  • Key Selection Criteria:

  • Demonstrated experience providing Level 2-3 Support
  • Proven experience with IT administration within a Microsoft Windows environment.
  • Excellent troubleshooting and problem solving skills.
  • Proven ability to work in teams in order to solve problems and deliver quality outcomes.
  • Proven ability to manage technical and personal information in order to efficiently complete work.
  • Proven ability to deliver excellent customer service, preferably through an IT Service Desk or Help Desk.
  • Must be an Australian Citizen due to client requirements
  • The Offer:

  • $70,000-$85,000 package
  • Laptop + paid internet + paid mobile phone plan
  • Office based on CBD fringe with 2 days WFH
  • Ongoing training and development
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