NSW Service Manager

Kings Park, New South Wales, au
Company: Bosch
Category: Transportation and Material Moving Occupations
Published on 2021-06-12 19:07:16

Job Description

Reporting to the State Manager, the successful candidate will be responsible for the performance of the Service Department with an emphasis on safety, customer service, generating sales, quality, reliability and productivity. Being the integral role within the business, this role will be responsible for:

  • Service Sales (drive existing strategies, visit customers, sell service products like maintenance contracts)
  • Quality (Lead time, NCR, Customer feedback, Quality action list, Calibration, testing and tagging, certification, Tool listings)
  • Supervise employees, contractors and visitors as required from HSE and Quality perspective.
  • Ensure all relevant licenses, tickets and inductions are current.
  • Meet with customers regularly to support new business and developing long-term relationships with customers through managing and interpreting their requirements
  • Supporting marketing activities by attending trade shows, conferences and other marketing events.
  • Persuading customers that a product or service best satisfies their needs in terms of quality, price and delivery
  • Developing new strategies, plan future growth, resource and personnel planning
  • Ensure profitable and sustainable service growth.
  • Ensure Employee Training (competence management) is up to date
  • Ensure Target for Turnover is achieved
  • Able to work autonomously, in an often high pressure environment, where there is ownership of key customers
  • Ensure all HSE procedures are followed and all incidents are reported accordingly
  • Qualifications

    About you

    To succeed in this role, you will have a proven track record of supervising a large team of trade and technical staff. Additionally, you will have:

  • A relevant Trade Certificate
  • Relevant experience in a similar role
  • Competent level of hydraulic and SAP knowledge
  • High Focus on Quality and attention to detail
  • Analytical/ Problem solving skills
  • Ability to communicate at all levels of organisation
  • Ability to plan, organise and coordinate the completion of multiple tasks efficiently
  • Dynamic performer and achiever
  • Additional Information

    At Bosch Rexroth

    We pride ourselves in providing Partnership with our Customers. We offer service and support for Mobile and Industrial Applications worldwide, for end users and manufacturers. Economical, precise, safe, and energy efficient: drive and control technology from Bosch Rexroth moves machines and systems of any size.

    Bosch Rexroth offers customers’ tailored system solutions including hydraulics, electric drives and controls, gear technology, Factory Automation and linear motion all from one source.

    We offer our employees :

  • Diverse and exciting career opportunities
  • Attractive remuneration and benefits
  • Company benefit vehicle, laptop and mobile phone
  • Staff discounts on Bosch and affiliated-brand products
  • Permanent full-time position
  • Looking for a great role and a challenge–

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