Kings Park, New South Wales, au Transportation and Material Moving Occupations
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Reporting to the State Manager, the successful candidate will be responsible for the performance of the Service Department with an emphasis on safety, customer service, generating sales, quality, reliability and productivity. Being the integral role within the business, this role will be responsible for:
Service Sales (drive existing strategies, visit customers, sell service products like maintenance contracts)
Quality (Lead time, NCR, Customer feedback, Quality action list, Calibration, testing and tagging, certification, Tool listings)
Supervise employees, contractors and visitors as required from HSE and Quality perspective.
Ensure all relevant licenses, tickets and inductions are current.
Meet with customers regularly to support new business and developing long-term relationships with customers through managing and interpreting their requirements
Supporting marketing activities by attending trade shows, conferences and other marketing events.
Persuading customers that a product or service best satisfies their needs in terms of quality, price and delivery
Developing new strategies, plan future growth, resource and personnel planning
Ensure profitable and sustainable service growth.
Ensure Employee Training (competence management) is up to date
Ensure Target for Turnover is achieved
Able to work autonomously, in an often high pressure environment, where there is ownership of key customers
Ensure all HSE procedures are followed and all incidents are reported accordingly
To succeed in this role, you will have a proven track record of supervising a large team of trade and technical staff. Additionally, you will have:
A relevant Trade Certificate
Relevant experience in a similar role
Competent level of hydraulic and SAP knowledge
High Focus on Quality and attention to detail
Analytical/ Problem solving skills
Ability to communicate at all levels of organisation
Ability to plan, organise and coordinate the completion of multiple tasks efficiently
Dynamic performer and achiever
At Bosch Rexroth
We pride ourselves in providing Partnership with our Customers. We offer service and support for Mobile and Industrial Applications worldwide, for end users and manufacturers. Economical, precise, safe, and energy efficient: drive and control technology from Bosch Rexroth moves machines and systems of any size.
Bosch Rexroth offers customers’ tailored system solutions including hydraulics, electric drives and controls, gear technology, Factory Automation and linear motion all from one source.
We offer our employees :
Diverse and exciting career opportunities
Attractive remuneration and benefits
Company benefit vehicle, laptop and mobile phone
Staff discounts on Bosch and affiliated-brand products