Partner Technical Account Manager

Brisbane City, Queensland, au
Company: Netskope
Category: Management Occupations
Published on 2021-06-12 06:06:11

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. 

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, San Francisco, Seattle, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.Visit us at Netskope Careers and follow us on Twitter @Netskope and Facebook. 

About the position:

A Partner Technical Account Manager (PTAM) is assigned to each Netskope partner in the Netskope Service Delivery Program. The PTAM’s focus is to enable and support partners in their delivery of Activation, Adoption and Operationalization services for Netskope products. TAM does not replace Support Team or Channel Team for owning the relationship or providing pre-sales or POC work. 

The Partner Technical Account Manager will,

  • Manage partner Slack channel 
  • Provide best practice guidance
  • Weekly cadence call to discuss customers’ health and Support ticket walk-through
  • Keep partner team current on new features
  • Provide details to partner on any customer support issues
  • Value Realization Plan updates for end-customer tracking
  • Feature requests
  • Coaching individual engineers for services work
  • Collaborate on get well plans and at risk customer renewals 
  • Solution design guidance
  • Ongoing training for new product and feature releases
  • Job Requirements:

  • 5+ years of experience as a Professional Services Consultant/Technical Account Manager with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
  • Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
  • Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable)
  • MDM, Cloud APIs, Strong Networking concepts
  • Travel required up to 50%.
  • Experience with working with a Fortune 500 companies
  • Prior experience in early stage startups
  • Scripting Language (Perl/Python)
  • Data encryption Technologies
  • SIEM, Load Balancing Technologies
  • Network Architecture Experience
  • Education: :

  • Bachelor's degree (BSCS or equivalent)
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