Sydney, New South Wales, au Personal Care and Service Occupations
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Designing, creating and executing reporting required for the Insurance business to improve business performance, management and adherence to risk and compliance, which results in an uplift in maturity and an increase in the RMM score including: Quality reporting;Consolidated QA and Assurance based reporting;Monthly risk and compliance reporting to support Risk and Compliance forums and committees.
The development of systems and processes for gathering (multiple sources) and storing data.
Establish effective ways of generating and analysing data through automation.
Make connections and comparisons between related data sets to provide holistic insights regarding business performance and risks and obligations practices.
Design and execution of tools to facilitate core aspects of the Quality Assurance and Governance frameworks such as challenge and feedback registers, exceptions process, calibration activity and uptake of the education and awareness program
Adhere to sound reporting and performance methodologies and practices, and wherever possible, refine and improve the measurements produced
Ensure that all reports are consistent, accurate and completed on time
Support and contribute to the successful delivery of Insurance Claims & Operations (ICO) strategic priorities
Provide coaching, mentoring and professional development opportunities for direct reports in line with career development plans and inspire them to do the same within their own teams as appropriate.
Skills & Experience
Relevant degree in Business, Law or related field -Desired-ISO31000: Risk Management training –Desired
Minimum five (5) years leading specialist teams in a high change environment
Minimum five (5) years appropriate industry experience in Insurance or Financial Services
Minimum five (5) year experience within business analysis or a related field (Desired)
Minimum give (5) years’ experience in Risk related business area(s)
Excellent influencing and relationship management skills across internal stakeholders and varying levels.
Expert ability to identify business insight, issues, trends and determine cause-effect relationships to provide potential solutions and courses of action based on the information base.
Expert ability to undertake both quantitative and qualitative analysis and draw conclusions and highlight risks. Ability to analyse historical information and uncover trends and causes to enable emerging risks to be highlighted and inform decision making.
Expert ability to convey and explain information, coherently and confidently both verbally and written.
Proven experience with managing business activities and initiatives to achieve individual and/or team goals on time and on budget; take accountability for quality of outcome.