Brisbane City, Queensland, au Production Occupations
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Strategic digital role within a high performing team
This role will act as a key contributor to optimising the branded website digital sales experiences to help achieve revenue targets through digital channels.
You will work with the broader Digital Distribution team to deliver a superior digital customer experience for the Suncorp brand and across digital assets. This includes Homepage and Product page redesign, tests, navigation to self-service functions, pathways to quote, contact us section optimisation, AEM platform advancement.
You will be working closely with the Product team, Analytics, Marketing, Delivery Managers, Contact Centre, UX Designers, Developers, BAs, Tech Leads, and QAs to deliver an outstanding digital sales experience.
Key responsibilities include but are not limited to;
Manage the Conversion/Personalisation/Testing programs across the Suncorp website.
Work with teams to support the building and execution of the brand aligned strategy and program of work for the improvement of the Suncorp website.
Fully leverage the AEM platform with which the websites sit, to ensure we’re optimising all capabilities and components
Ensure the delivery of functional and technical components and website content through working with Technology & Transformation and content management teams to execute
The subject matter expert in relation to UX, UI, navigation, design, content and platform capabilities, automation and personalisation with the ability to represent this expertise across functions.
Utilise digital analytics platforms to test and learn and to drive continuous improvement in relation to the AAMI and Suncorp website optimisation.
Ensure the Delivery of initiatives in relation to Website production, with a focus on robust execution, including ensuring acceptance criteria are appropriate and proactively fulfilling UAT, PVT and release day activities.
Address production issues as they arise rand undertake remediation.
Ensure website outages or issues are limited in duration, and IRIIS are resolved efficiently if they should occur
Skills & Experience
3+ years’ experience in Digital domain, across Design/UX, Conversion, digital best practice.
3+ years’ experience in Customer experience management.
2+ years’ experience in project or initiative delivery
A proven background in a digital product ownership or digital optimisation role
Clear communication skills both written and verbal
Possess an understanding the Agile principles
Familiar with JIRA, Confluence and Project Management tools
Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.
Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:
Money magazine’s Bank of the Year and Business Bank for the third consecutive year (2018-2020)
Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
Developing our Small Business COVID-19 Relief Package to support our Insurance customers (2020)
Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
Named an Inclusive Employer by the Diversity Council of Australia (2019-2020)
Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)