Service Pricing Officer

Hunter, New South Wales, au
Company: WesTrac
Category: Management Occupations
Published on 2021-06-12 19:07:16

About the role

Reporting to the Strategic Pricing Manager the Service Pricing Officer is responsible for developing accurate service pricing for Customer Support Agreements, Life Cycle Costs, the Component Rebuild Centre and general service pricing.

The Service Pricing Officer works closely with a team of specialist resources such as Caterpillar Sales and Support and other external providers to assist with service pricing development and to ensure accurate information is collated and provided in a timely manner.

Key Responsibilities

  • Responding to helpdesk pricing requests/queries and ensuring information is delivered in a timely manner
  • Ensuring pricing requests created for the customer reflect accurate data
  • Transferring final and approved pricing requests into agreement budgets and standard jobs
  • Developing labour and operational models to reflect site machine population
  • Ensuring all stakeholder contracts, final pricing and supporting documentation is filed and accessible
  • Ensuring service and operation agreements are improved, adjusted and implemented as required
  • Evaluating and updating new pricing models
  • Understanding Caterpillar best practice guidelines and create pricing strategies to reflect 
  • Skills & Experience

  • Previous exposure to industry parts and service
  • Excellent customer service and communication skills
  • Excellent attention to detail with the ability to analyse information and identify continuous improvement initiatives
  • Excellent organizational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines
  • Trade Certificate Qualification is highly desirable however not essential
  • Benefits

  • Competitive salary
  • Company funded income protection
  • Flexible work arrangements
  • Purchased leave
  • Discounted private health plan
  • Fitness Passport
  • On-boarding and Welcome day at our Head Office in Newcastle
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