Hunter, New South Wales, au Management Occupations
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Reporting to the Strategic Pricing Manager the Service Pricing Officer is responsible for developing accurate service pricing for Customer Support Agreements, Life Cycle Costs, the Component Rebuild Centre and general service pricing.
The Service Pricing Officer works closely with a team of specialist resources such as Caterpillar Sales and Support and other external providers to assist with service pricing development and to ensure accurate information is collated and provided in a timely manner.
Responding to helpdesk pricing requests/queries and ensuring information is delivered in a timely manner
Ensuring pricing requests created for the customer reflect accurate data
Transferring final and approved pricing requests into agreement budgets and standard jobs
Developing labour and operational models to reflect site machine population
Ensuring all stakeholder contracts, final pricing and supporting documentation is filed and accessible
Ensuring service and operation agreements are improved, adjusted and implemented as required
Evaluating and updating new pricing models
Understanding Caterpillar best practice guidelines and create pricing strategies to reflect
Skills & Experience
Previous exposure to industry parts and service
Excellent customer service and communication skills
Excellent attention to detail with the ability to analyse information and identify continuous improvement initiatives
Excellent organizational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines
Trade Certificate Qualification is highly desirable however not essential
Company funded income protection
Flexible work arrangements
Discounted private health plan
On-boarding and Welcome day at our Head Office in Newcastle