Support Analyst (CL 3)

Fitzroy, Victoria, au
Company: State Trustees Limited
Category: Office and Administrative Support Occupations
Published on 2021-06-12 19:10:03
  • Footscray location, with blended work from home/office arrangement
  • Fixed Term role until 19 March 2022
  • Salary Circa $80k plus super
  • Applications close 18 June 2021
  • About State Trustees

    We provide Victorians with financial and legal assistance during all stages of their life, including specialised services and products such as Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.

    For more information about how State Trustees assists Victorians please visit our website www.statetrustees.com.au

    About the Role

    As an experienced IT professional, you will provide technical support for a related set of applications, business systems and interfaces to service the business, mainly Oracle E Business and Purchase to Pay (P2P).

    You will work collaboratively to rectify incidents, diagnose and fix problems and assist business users with support requests.

    Duties

  • Provide technical advice and guidance to Business Solution Designers during the analysis and design of new services or enhancements
  • Support operational systems by performing problem management where appropriate, investigating reported errors and initiating corrective actions
  • Work with the Knowledge and Development team to recommend user training needs
  • Skills & Experience

  • Experience in Oracle E-Business Suite - Payables, Purchase to Pay (p2p) Order Management and Financial.
  • Relevant tertiary qualification or equivalent professional experience
  • Experience in IT service management disciplines, particularly incident, problem and change management
  • Experience in application support and development across a variety of technologies.
  • Employee Benefits

    Our people's wellbeing is important, and we are proud to offer the following benefits:

  • Career development
  • Health and well-being programs
  • Flexible working conditions
  • Education assistance
  • Purchased leave
  • Employee assistance program
  • Reward and recognition program
  • Free Will preparation
  • Retailer discounts
  • Charitable workplace giving
  • Employee social club
  • Our Culture

    For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion – we are here, we work together, and we bring our best.

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